We aim to provide you with a very high level of service.

This charter sets out our promises to you, so that you know what to expect when you visit, and also what to do and how you can communicate with us if we do not meet these standards.

The standards will be continually reviewed using both customer and staff feedback.

VALUES

Our management style and customer interaction will reflect values of respect, responsibility, honesty and caring.

COMMUNICATION

You can contact us:
In Person at 341 Hancock Road Fairview Park
In Writing at PO BOX 71 Greenwith SA 5125
By Phone (08) 8251 3011
By email benefitness@bigpond.com

We will acknowledge customer enquiries within two working days (where they have indicated they would like a response)

Written requests for financial matters will be processed within 2 weeks

SAFETY

All staff will hold a First Aid Certificate as well as qualifications appropriate to their area of employment. Benefitness and Health Centre will maintain accreditation with Fitness Australia.

FACILITIES

The center will be in a clean and hygienic condition at all times. Facilities will be well maintained.
We aim to minimise down time to any part of the centre.

Necessary repairs and or maintenance will be organised as quickly as possible.

FRONT DESK SERVICE

Service will be prompt, friendly and professional.

HEALTH CLUB AND GROUP EXERCISE

Staff will provide individual and caring service to each member. A variety of classes will be run according to our advertised schedules, any change to the schedule will be communicated as soon as possible.